35bda Privacy Policy

35bda is a trusted online gaming and lottery platform serving millions of members across Bangladesh. We believe each member's personal data is a valuable asset, and protecting it is our foremost responsibility.

This privacy policy explains how 35bda collects your personal data, why it is collected, how long it is retained, and under what circumstances it may be shared with third parties. By using the 35bda website or app, you are considered to have agreed to this privacy policy.

We continually work to improve our privacy practices and uphold international data protection standards. 35bda's privacy policy is aligned with international GDPR guidelines.

35bda collects only the minimum data necessary to provide its services. Below is a breakdown of the three main categories:

The above information may be collected directly from you or automatically from your device and browser. 35bda never stores your password or full payment card number.

35bda uses your data only for specific, legitimate purposes. Below are the primary reasons we process your information:

• Account Management: Your data is used to create, verify, and keep your account secure.
• Transaction Processing: Financial information is required to process deposits and withdrawals correctly.
• Customer Support: Your identity and contact details are used to resolve your complaints or queries as quickly as possible.
• Security Assurance: Technical data is used to detect fraudulent activity and keep your account secure.
• Legal Obligations: Your data is used to generate reports required by regulatory authorities.
• Service Improvement: We analyse usage patterns to continuously improve our platform.
• Promotional Communications: With your consent, we may send you special offers and updates.

35bda does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data: retained for as long as the account remains open.
• Transaction records: retained for a minimum of 5 years in accordance with legal requirements.
• After account closure: identity data is retained for up to 3 years.
• Technical log files: automatically deleted after 90 days.

35bda may share your data with third parties only to a limited extent and for specific purposes. Your information is never sold to any third party.

• Payment Providers: Necessary information is shared to process transactions with bKash, Nagad, Rocket, or your bank.
• Security Partners: Limited data may be shared with trusted partners for fraud detection and identity verification purposes.
• Legal Authorities: Data may be disclosed in response to a valid court order or regulatory authority request.
• Technology Services: Cloud hosting and cybersecurity service providers may have limited access to technical data.

All third parties with whom data is shared are bound by strict confidentiality agreements and may not use your information for any other purpose.

35bda uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser that help us improve our services.

• Essential Cookies: These cookies are essential for maintaining your login session and security. Disabling them will prevent the platform from functioning properly.
• Functional Cookies: These cookies are used to remember your language preferences and other settings.
• Analytics Cookies: Anonymous data is collected to understand how many users visit each page.
• Marketing Cookies: Used solely to show relevant ads, with your consent.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of 35bda.

35bda respects your rights over your data. You may exercise the following rights at any time:

• Right to Know: You can request to know what personal information we hold about you.
• Right to Rectification: You can update any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Portability: You can receive your data in a portable format.
• Right to Object: You can opt out of marketing communications at any time.

35bda is strictly for adults. We do not knowingly collect any information from individuals under the age of 18.

• Age verification is required at registration.
• If a user is identified as a minor, their account will be closed immediately.
• Any minor's data collected during age verification is permanently deleted once the process is complete.
• If you suspect a minor in your household is accessing the platform, contact support immediately.

35bda uses industry-standard security technology to keep your data safe. Our security framework consists of the following layers:

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
• Database Encryption: All sensitive data stored on our platform is kept in encrypted form.
• Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Anti-Fraud System: Suspicious transactions or login attempts are automatically detected and blocked.

35bda may update this privacy policy from time to time. Changes may be made due to updates in legislation, the introduction of new services, or business changes.

• If significant changes are made to this policy, you will be notified via email or platform notification.
• The date of any changes will be noted at the top of the page under "Last Updated".
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• To view a previous version of this policy, you may submit a request to our support team.

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our dedicated privacy team is ready to respond promptly.

• Email: support@35bda.net
• Support Portal: Log in to the platform and reach us via live chat.
• Response time: We typically respond within 1–3 business days.